Carol Baj
Lead Concierge
Carol came to Glenmeadow after a twenty-three-year career as a hairdresser because, although she loved having contact with lots of people, she wanted to work specifically with senior citizens. She recalls, "from the time I was a toddler, my mother said that if she couldn't find me, she looked for the eldest person in the group and would find me on that person's lap. I don't sit on their laps any longer, but I truly enjoy being in their company!"
She heads a staff group that is called the "concierge," rather than the front desk or receptionist group, to emphasize their role in enhancing residents' daily experiences. Carol's philosophy is, "when a resident asks for something, I try to figure out how the answer can be yes. I also think of whether I would tell my own mother I couldn't do it."
Carol is close to her own extended family, many of whom live nearby. And, with husband Al, she enjoys traveling and doing charitable work with the Elks.
In her eleven years at Glenmeadow, Carol says, "while there have been days I was glad my shift was over, I have never had a day that I didn't want to come to work." She cites little things such as the way her staff take care of one another (and her), and "the hugs we get every day" from appreciative residents.
